Frequently Asked Questions

Shipping options and delivery estimates are shown at checkout based on your location and the items in your order.

Some pieces ship immediately from available inventory, while others—particularly limited releases or club-specific garments—are prepared in smaller runs and may require additional time. If your order includes items with different timelines, we may ship them separately so you receive what’s ready first.

We currently ship to select international destinations. Availability, delivery timing, and duties or import fees vary by country and will be reflected at checkout where applicable.

If your destination isn’t available, feel free to reach out to Service@Kinbrae.com and we’d be happy to explore options.

Once your order has shipped, you’ll receive a notification to the email address associated with your order containing tracking information. If your item has yet to ship, please contact Team Kinbrae at info@kinbrae.com for an update on your shipment status.

We begin preparing orders shortly after they are placed, particularly for limited or allocated pieces.

If you need to make a change, please reach out to Service@Kinbrae.com as soon as possible. We’ll do our best to accommodate requests until the order has been picked and allocated for fulfillment.

Fit may vary by fabrication, silhouette, and intended use. Product pages should include size guidance, measurements, and any notes about whether a style fits true to size, closer to the body, or with a more relaxed drape. If you are between sizes or want personalized advice, we’re happy to provide personalized guidance. Simply contact Service@Kinbrae.com

Each garment includes care instructions designed to preserve its shape, texture, and finish on the corresponding product page or garment label.

Many Kinbrae pieces use refined natural fibers or performance-natural blends that benefit from thoughtful care. Improper washing, heat, pressing, or storage can affect shape, hand, color, or finish. When in doubt, follow the guidance on the label or reach out to us directly.

No. Certain styles, trims, and colors may be offered only through selected clubs, private-label programs, or limited member drops. Availability may vary by collection, season, and partnership. Products made for a specific club or community may be subject to eligibility checks and special fulfillment rules.

If something isn’t quite right, eligible items may be returned within the stated return window, provided they are in original condition, unworn, unwashed, and with original tags attached.

Full details are outlined in our Returns & Exchanges Policy.

Because many Kinbrae garments are produced in limited runs or customized for specific clubs, certain items are final sale.

This typically includes personalized or monogrammed pieces, club-branded items, made-to-order garments, and any product marked Final Sale at checkout.

Please contact Service@Kinbrae.com with as much information as possible, including the giver’s name, club, approximate date received, and the item details. We will let you know whether the item is eligible for an exchange, store credit, or another resolution based on the program under which it was issued.

Once your return is received and approved, refunds are typically issued to the original payment method within several business days, depending on your provider.

If you choose an exchange or store credit, that may be processed more quickly.

Please contact Service@Kinbrae.com promptly, ideally within 7 days of delivery, and include your order number plus clear photographs of the issue. If something isn’t right, we’ll work with you to resolve it—whether that means a replacement, repair, exchange, or refund.

Kinbrae works with selected clubs and communities through private-label and club-service programs. If you’re interested in exploring a partnership, visit our Inquire page or contact us directly at Service@Kinbrae.com—we’d welcome a conversation.

Yes. Lead times depend on whether the program uses stocked inventory, club-specific trims, customized labeling, made-to-order garments, fittings, or event-based deadlines. We can outline timing, order windows, and replenishment options during the inquiry process.

Yes. For select partners, we support scripting conversations, assortment planning, fittings, and other program design to ensure the offering feels cohesive and tailored to the club.

Availability may depend on season, geography, and program scope.

Kinbrae’s approach is grounded in durability, measured production, and thoughtful materials rather than disposable volume. We focus on making garments intended to be worn, cared for, and kept. Our approach emphasizes durability, thoughtful materials, and measured production rather than volume. We continue to evaluate how we design, produce, and deliver our products with the goal of reducing unnecessary waste over time.

Shipping options and delivery estimates are shown at checkout based on your location and the items in your order.

Some pieces ship immediately from available inventory, while others—particularly limited releases or club-specific garments—are prepared in smaller runs and may require additional time. If your order includes items with different timelines, we may ship them separately so you receive what’s ready first.

We currently ship to select international destinations. Availability, delivery timing, and duties or import fees vary by country and will be reflected at checkout where applicable.

If your destination isn’t available, feel free to reach out to Service@Kinbrae.com and we’d be happy to explore options.

Once your order has shipped, you’ll receive a notification to the email address associated with your order containing tracking information. If your item has yet to ship, please contact Team Kinbrae at info@kinbrae.com for an update on your shipment status.

We begin preparing orders shortly after they are placed, particularly for limited or allocated pieces.

If you need to make a change, please reach out to Service@Kinbrae.com as soon as possible. We’ll do our best to accommodate requests until the order has been picked and allocated for fulfillment.

Fit may vary by fabrication, silhouette, and intended use. Product pages should include size guidance, measurements, and any notes about whether a style fits true to size, closer to the body, or with a more relaxed drape. If you are between sizes or want personalized advice, we’re happy to provide personalized guidance. Simply contact Service@Kinbrae.com

Each garment includes care instructions designed to preserve its shape, texture, and finish on the corresponding product page or garment label.

Many Kinbrae pieces use refined natural fibers or performance-natural blends that benefit from thoughtful care. Improper washing, heat, pressing, or storage can affect shape, hand, color, or finish. When in doubt, follow the guidance on the label or reach out to us directly.

No. Certain styles, trims, and colors may be offered only through selected clubs, private-label programs, or limited member drops. Availability may vary by collection, season, and partnership. Products made for a specific club or community may be subject to eligibility checks and special fulfillment rules.

If something isn’t quite right, eligible items may be returned within the stated return window, provided they are in original condition, unworn, unwashed, and with original tags attached.

Full details are outlined in our Returns & Exchanges Policy.

Because many Kinbrae garments are produced in limited runs or customized for specific clubs, certain items are final sale.

This typically includes personalized or monogrammed pieces, club-branded items, made-to-order garments, and any product marked Final Sale at checkout.

Please contact Service@Kinbrae.com with as much information as possible, including the giver’s name, club, approximate date received, and the item details. We will let you know whether the item is eligible for an exchange, store credit, or another resolution based on the program under which it was issued.

Once your return is received and approved, refunds are typically issued to the original payment method within several business days, depending on your provider.

If you choose an exchange or store credit, that may be processed more quickly.

Please contact Service@Kinbrae.com promptly, ideally within 7 days of delivery, and include your order number plus clear photographs of the issue. If something isn’t right, we’ll work with you to resolve it—whether that means a replacement, repair, exchange, or refund.

Kinbrae works with selected clubs and communities through private-label and club-service programs. If you’re interested in exploring a partnership, visit our Inquire page or contact us directly at Service@Kinbrae.com—we’d welcome a conversation.

Yes. Lead times depend on whether the program uses stocked inventory, club-specific trims, customized labeling, made-to-order garments, fittings, or event-based deadlines. We can outline timing, order windows, and replenishment options during the inquiry process.

Yes. For select partners, we support scripting conversations, assortment planning, fittings, and other program design to ensure the offering feels cohesive and tailored to the club.

Availability may depend on season, geography, and program scope.

Kinbrae’s approach is grounded in durability, measured production, and thoughtful materials rather than disposable volume. We focus on making garments intended to be worn, cared for, and kept. Our approach emphasizes durability, thoughtful materials, and measured production rather than volume. We continue to evaluate how we design, produce, and deliver our products with the goal of reducing unnecessary waste over time.